Privacy Policy - RGPD

This Privacy and Data Protection Policy (hereinafter Privacy Policy) is intended to inform the Customers/Users of the website/Partners and Employees of BAUEN DENTALthe general rules for processing personal data, which are collected and processed in strict compliance with the provisions of the personal data protection legislation in force, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and national law.

BAUEN DENTAL has as its object the provision of medical services in the field of stomatology and dental medicine, prosthetic stomatology, as well as the exercise of all activities related thereto, including research and diagnostic aids.

BAUEN DENTAL respects best practices in the field of security and protection of personal data, having to this end taken the necessary technical and organisational measures to comply with the GDPR, ensuring that the processing of personal data it carries out is lawful, fair, transparent and limited to the purposes authorised, in pursuit of its legitimate interests derived from the corporate purpose.

BAUEN DENTAL has always been committed to the protection and confidentiality of personal data, and has now adopted the measures it considers appropriate to ensure its accuracy, integrity and confidentiality, guaranteeing all the rights of the data subjects.

The increasingly frequent interaction with Users of the website also leads to the collection of personal information from the user/data owner on this platform, in order to take advantage of the services provided, or the collection of data from his/her device (through files known as cookies), to improve the performance of the Platform. To this end, this Privacy and Data Protection Policy (hereinafter the "Privacy Policy") is intended to help Clients/Partners and Employees, who are also users of the Platform (hereinafter jointly referred to as "Client(s)"), to understand what personal data is collected, how and why it is used, to which entities it is disclosed and how the privacy of data subjects is protected when they use our Platform or otherwise establish a relationship with BAUEN DENTAL.

Our website may include links to other websites for which we are not responsible and the user should consult their privacy policies.



What is personal data?

Personal data shall mean any information of any nature whatsoever, on whatever medium, including sound and image, relating to an identified or identifiable natural person (data subject). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, or any elements specific to his physical, physiological, mental, economic, cultural or social identity. Certain personal data are considered sensitive, such as data concerning the racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic information, biometric identifiers, sex life, sexual orientation or health. Health data' is personal data relating to the physical or mental health of a natural person, including the provision of health services, that reveals information about the past, present or future state of health of that person. This includes, for example (i) any number, symbol or particular assigned to a natural person to uniquely identify him/her for health care purposes, information obtained from the analysis or examination of a body part or bodily substance, including from genetic data and biological samples or (ii) any information about, for example, a disease, disability, disease risk, medical history, clinical treatment, or physiological or biomedical state of the data subject, regardless of its source, e.g. a doctor or other health professional, a hospital, a medical device.


Who is responsible for the processing of your personal data?

The person in charge of the treatment is BAUEN DENTAL.

In the context of the provision of medical care, in particular the manufacture of dental prostheses, the BAUEN DENTAL shall have recourse to the provision of external services but only to bodies offering sufficient guarantees to implement appropriate technical and organisational measures to protect the confidentiality of the personal data transmitted.

BAUEN DENTAL processes not only health data, but also all personal data intrinsic to the contractual relations it establishes with its Clients, derived from the various services provided. This relationship concerns the processing of data of the Clients of BAUEN DENTAL for the purposes of administrative management of the services provided, such as (1) billing for health services, (2) contacts with Customers in the context of service provision (e.g. in response to appointment bookings, requests for clarification, suggestions and acknowledgements, quality and satisfaction surveys), (3) product and service marketing purposes, segmentation and analysis of Customer profiles and sending direct marketing communications, through the different communication channels, both physical and digital - for the purposes of improving our services and meeting our administrative and commercial objectives.

The data collected in the forms on the website are intended exclusively for processing information and contact requests from Clients/Users, namely data such as name, address, telephone number and email address, and will not be used for any other processing. This information is not, under any circumstances, provided to third parties and is exclusively used following negotiations/contacts made with you.

As our Client we collect and process personal data such as name, date of birth, gender, citizen card number, tax number, health system and user or beneficiary number, medical data necessary for the provision of health care or treatment, address, telephone number, profession.

The data of our customers and users are automatically stored in a secure server located in Portugal, being stored in specific databases created for this purpose. These servers are protected and maintained in accordance with the highest security standards and in order to comply with applicable privacy laws.


On what basis do we process your personal data?

Data processing shall always be based on a lawful ground, which may be based on the data subject's consent, the performance of a contract or pre-contractual steps to which the data subject is a party, the making of a medical diagnosis, compliance with legal obligations to which the BAUEN DENTAL is bound, or the pursuit of its legitimate interests.

BAUEN DENTAL does not disclose any personal data of its Customers and Users to third parties without their consent, except when required by law.


What rights do data subjects have?

Under applicable law (scope and limitations), the data subject may request, at any time, access to personal data concerning him or her, as well as their rectification, erasure or restriction, the portability of his or her data or oppose their processing, directly before the BAUEN DENTALby sending a communication by post to Rua Filipe Folque, n.º 30C, 1050-113 Lisboa; or through the means and contacts below;

By sending an email to dpo.clinica@clinica.bauendental.ptin case of reporting a matter of the Clinic BAUEN DENTAL.

By sending an email to, in the case of reporting a matter of the BAUEN DENTAL SERVICESon your oral health care plan.

In accordance with the law, you are also guaranteed the right, by the above-mentioned means, to withdraw your consent for data processing for which consent is the basis of legitimacy. To this end, you have the right to withdraw your consent at any time, which shall not, however, invalidate the processing carried out until that date on the basis of the consent previously given.

On page RGPD you can find the links for withdrawal of consents to the data collected online, otherwise you must resort to the means mentioned above.

Without prejudice to any other administrative or judicial remedy, the data subject shall also have the right to lodge a complaint with the National Commission for Data Protection or another supervisory authority competent under the law, should he/she consider that his/her data is not being legitimately processed by BAUEN DENTALin accordance with applicable law and this Privacy Policy.

How long do we keep your personal data?

The period of time during which personal data is stored and retained varies according to the purpose for which the information is processed. Safeguarding legal requirements, the data will be stored and retained only for the minimum period necessary for the pursuit of the purposes that motivated their collection or their subsequent processing, under the terms defined by law.

How do we use "cookies"?

"Cookies" are small text files that can be stored on your computer through your internet browser, retaining only information related to your preferences, not including, as such, your personal data. They store generic information, namely the form or place/country of access of the users and the way they use the websites, among others. Cookies only retain information related to your preferences.

To learn more about cookies

How can you find out about any changes to our Privacy Policy?

BAUEN DENTAL reserves the right to make modifications or updates to this Privacy Policy at any time, and these changes will be duly updated on our communication platforms. We therefore suggest that you consult them regularly to be aware of any changes.